Privacy Policy

Hampton Park Women’s Health Clinic

Hampton Park Women’s Health Clinic are interested in the privacy and safety of our visitors. Our Web site contains forms through which users may request information or supply feedback to us. In some cases, telephone numbers or return addresses are required so that we can supply requested information to you. We may also track where you go or what you read in our Web site so that we can supply you with effective follow up information, but only if you have given us explicit permission to do so by filling out a form that asks you if we may do so.

Google Analytics – Cookies

This website uses Google Analytics, a web analytics service provided by Google, Inc.(“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Privacy Policy

Our practice is committed to ensuring the privacy and confidentiality of your personal information.

What follows is important information we need to share with you, so we recommend taking the time to read through the details so you can get up to speed with our Privacy Policy.

Our practice must comply with the National Privacy Principles (NPPs) and this policy is consistent with the Australian Privacy Principles of the Privacy Act 1988.

The purpose of this Privacy Policy is to clearly communicate to you how we handle your health information and meta data. It gives you a more complete understanding of the type of personal information that the practice may hold about you and the way we may deal with it.

This policy statements covers the following:

  • Why and when we collect your information
  • How we use your information
  • Disclosure of information
  • Accuracy and Access
  • How we Protect Your Information
  • Changes

Our Privacy Policy is all about personal information — all the things we know about you. Because your information is so important to us, we’ll always be honest and transparent about how we handle it.

It all comes down to our practice’s wanting to be more than just a medical service provider. Every day we’re using information collected to improve our practice and provide better outcomes. In order to provide you with the health care services that you have requested, we will need to collect and use your personal information.

If you provide incomplete or inaccurate information to us or withhold personal health information from us we may not be able to provide you with the services you are seeking.

Why we collect personal information

We collect personal information from you when it is reasonably necessary for us to conduct the services you may need. That means we collect it to supply you with the answers, products and services you have asked for or may require.

Other reasons we collect personal information are to:

  • Understand you, and how we can meet your needs now and in the future.
  • Develop or evaluate your current and future health.
  • Create improved information for our website and other material
  • Manage our business/practice
  • Comply with our legal obligations
  • Claim payment from Medicare and insurers
  • Comply with hospital and 3rd party collaborators information needs
  • Comply with our reporting and other obligations to third party collaborators or facilities(like assisting medical professionals, theatre staff and post-operative support teams)
  • Enable sending correspondence and reports to and from our clinical desktop system to other healthcare providers
  • Develop research statistics

The type of information we collect to assist the healthcare team in diagnosing and treating your condition may include:

  • Personal information like your name, address, date of birth, gender,
  • Your health history, ethnic background or your current lifestyle
  • Occupation, employer’s details, interests, payment details, financial information,
  • Information about how and where you were referred to us
  • Health information including medical results, clinical and medical records
  • Family medical history and their details
  • Other medical service providers’ commentary, diagnosis and test results

Where we collect information

There are a few different ways we collect this information:

We collect most personal information directly from you. This could include:

  • Information from a form online
  • In the clinic
  • On the phone

We may also collect personal information during our relationship with you. For example, we may collect personal information:

  • When you pay your bill or make an appointment
  • During a consultation
  • Completing a form (online or in the rooms)
  • We may also monitor and/or record telephone conversations with you from time to time in order to train staff and to improve our service to you.
  • We may also collect data while visiting our website(s) and apps that may use cookies and other digital identifiers. These include: site performance identifiers: these give us information about how our websites or apps are used. This helps us provide you with a more user-friendly experience.
  • Analytics cookies: we use these to gather statistics about our site and apps. For example, they help us monitor how many users are on the site or app, and what sections are most popular.
  • Advertising cookies: we use these cookies to improve our understanding of the kind of advertising that may be relevant to your aggregated segment.
  • We may also use cookies or digital identifiers so that when you visit third party websites, relevant advertising our practice can be displayed to your aggregated segment. It’s important to know you can clear cookies or digital identifiers from your device and also disable future use of them by changing the security settings on your web browser. However, doing this might mean that parts of our website(s) or apps may not work as they should.